I'm working with a SoundStation IP 4000 and we're trying to troubleshoot if the power interface module is bad. The phone is getting power, however it's not connecting to the network. We've tested the line multiple times, the line is good. That means it's the phone, or it's the power interface module the cat5 comes into. We had a lightning strike and replaced the phone with a model we got on eBay. However before I place fault with the phone, I know this interface box had surge run through it so something could be wrong there.
My point, this power interface module goes for nearly $100 on eBay. Which is a pretty penny to spend just to troubleshoot. My question is, this interface appears just to be a PoE converter. Taking a cat5 line without power, and adding power to it. Can I sub in any other PoE converter, or does Polycom require something specific that's only available in their power interface modules?
So are you saying perhaps because this power injector is from a different phone model it's not backwards compatible with the phone I bought? That I need a specific power injector?
I truly hope Polycom isn't paying you. Your responses are probably the most useless unhelpful things I've ever read. I totally understand now why you have zero stars next to your name. But luckliy your a moderator, so your can delete this post. Which is fine, I'm happy knowing you read it. With any luck it will inspire you to make change and either A) become more helpful and acutailly assist customers or B) will inspire you to quit this job which you so obviously don't give a crap about.
in order to clarify this post now that I have access to the relevant data.
The correct module is:
|Universal AC Power Kit for SoundStation IP 3000 and SoundStation IP 4000. Includes 100-240VAC/0.5A 19VDC/1A power supply, 2.1m/7ft Cat5 Ethernet cable and a Power Insertion Module (PIM) with 7.6m/25ft Cat5 cable. DOES NOT INCLUDE AC POWER CORD.||2200-06686-001|
This will work with the SSIP3000 (end of sale/end of support) and the SSIP4000(end of sale).