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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

I have a question about my polycom 331.

 

 Please view the attached image.

 

My question is, what does the little symbol i circled mean? Usually it is solid, and not half solid.

 

Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello AmazonProduce,

 

looking at the Picture again (you can actually create a screenshot of the display, Check the FAQ!) it looks like this is setup as a shared line.

 

The Line LED would come on to signal that the line is used like in a Key system.

 

You are using UCS 4.0.0 or higher and you would need to check your configuration.

 

So far you have not provided any information on the Platform that is being used and if this issue has only appeared after a upgrade.

 

Please provide some more details.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello AmazonProduce,

welcome to the Polycom Community.

I would guess you activated DND or a call forward or similar.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you for the response.

 

It does not, however, solve my issue. I am still able to send and receive calls.

 

The only differences i see is that every once in a while the line 1 light turns red and stays that way for about 15 seconds then disappears.

 

Also, the options to activate call forwarding have dissappeared from my phones menu.

HP Recommended

Hello AmazonProduce,

 

looking at the Picture again (you can actually create a screenshot of the display, Check the FAQ!) it looks like this is setup as a shared line.

 

The Line LED would come on to signal that the line is used like in a Key system.

 

You are using UCS 4.0.0 or higher and you would need to check your configuration.

 

So far you have not provided any information on the Platform that is being used and if this issue has only appeared after a upgrade.

 

Please provide some more details.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you for your help Steffen, but i was able to fix the problem.

 

After you said it looked like it was a shared line, i looked at my phones 'line configuration' and sure enough it was set to shared.

 

I am not sure how that happened, i know i wouldn't have done that, but now it is back the way it should be.

 

Thank you again for all your help!

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