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Quick question regarding ip6000 Display issues

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Occasional Contributor

Quick question regarding ip6000 Display issues

Hey Steffen, I have read your replys about display dead red blinking lights = ip6000 is dead.

Before I trashed my dead device I took it apart and it appears the tft display is actually an independent ribbon attached Module 2202-15630-001 Rev A barcode polycom Part ID LM00D5FA   so unless these replacable modules are Serialized per device should this not be an easy order and replacement? Alas I havent found the module for sale and the 6000's are pretty old devices but this got me very curious. Thoughts?

 

Rich

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Polycom Employee & Community Manager

Re: Quick question regarding ip6000 Display issues

Hello @RIch-Telegia ,

 

Welcome back to the Poly Community.

 

Again by addressing a question at myself are limiting the answers you can get if you address a topic to a specific individual rather than the community itself.

 

I am not aware of what you are trying to ask or get. We do not sell individual spare parts and I am not aware of the LCD module is causing the defect.

 

We have no repair plans for our devices and only Poly can officially RMA and repair them.

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 3
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Occasional Contributor

Re: Quick question regarding ip6000 Display issues

Apologies for directing the query to you,

 

I just have seen your expertise for years on the forum and figured if anybody knew if the module was available for replacement, it would be you.

 

Please feel free to trash the post as it truly was inappropriate to query you directly and you have confirmed the unavailability of spare parts and the discarding of the device or RMA for service repair.

 

Thanks,

 

Rich

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