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REST API option within the application configuration of Trio 8800 - purpose?

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Occasional Advisor

REST API option within the application configuration of Trio 8800 - purpose?

Hi,

 

I am searching for options to gather information (to monitor) from our deployed Real Presence Trio 8800 and later the Group series. Actually I am looking into the 8800 model for the REST API option that I can enable within the application tab.

(You are here: Settings > Applications)

 

I can not find any documentation related to the exposed API based on this option. What I can find is the API documentation for the Real Presence System at all but that seems to be related to RMA and DMA systems exposing the API.

 

Thus I suspect that the API itself on the Trio 8800 (or the software within it) is an internal API.

 

Is that correct?

 

If so, is the only option to monitor the state via the push notification and event configuration part within the application configuration pane?

 

Where can I find documentation about the XML format of those messages (especially within the push configuration if they differ)?

 

That seems to be a good method to gather important messages about the state of the devices. Therefore any documentation regarding Push messaging would be helpful - including examples.

 

Currently we have deployed Polycom UC Software 5.4.4 AD (5.4.4 7776).

 

Thank you,

 

Lothar

Message 1 of 5
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Polycom Employee & Community Manager

Re: REST API option within the application configuration of Trio 8800 - purpose?

Hello Lothar,

welcome to the Polycom Community.

This is not publicly shared yet and I will get an SE to get in touch with you as we do need an NDA signed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Visitor

Re: REST API option within the application configuration of Trio 8800 - purpose?

Hello,

 

I also have the same request to have documentation on the REST API.

 

Thanks,

 

Adam

Message 3 of 5
Highlighted
Occasional Advisor

Re: REST API option within the application configuration of Trio 8800 - purpose?

I also have the same request for access to API.

We would like to monitor our Trio 8800 phones for certain status'.

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: REST API option within the application configuration of Trio 8800 - purpose?

Hello @pfunk,

welcome back to the Polycom Community.

The Trio does not as of yet fully support the REST API but as an Example the RPRM utilizes this to monitor VVX's and Trio's.

 

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=

 

Apr 21, 2015 Question: Can I use advanced remote control possibilities / CTI?

Resolution: Please check => here <=

 

Jun 05, 2018 Question: Do Polycom Phones support a REST API?

Resolution: Please => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5