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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear Polycom community,


We are deploying more and more presence-based systems.

 

Polycom phones lack a few features compared to other brands. Presence support does not support RPIDF, but seem to implement some sort of msnsubstatus extension instead. Moreover, presence publishing (RFC3903) is not supported.

 

Are there any plans for those features ?

How can we introduce feature requests ?

 

Or perhaps is there something I misunderstand ?

 

Thank you,

 

Damien Sandras

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Damien,

the community is not the correct platform to do this. If you are already a partner you should work with your Polycom SE or contact your Polycom reseller to work with Polycom directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello Damien,

 

this is currently, to my own knowledge, not a supported supported.

 

I can only advise you, as already mentioned in my previous replies to yourself, to raise this as a feature request => here <=.

 

Please include the business case for it and the relevant part within the RFC.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Stephen,

 

I have completed two JIRA requests.

 

Those two features are "important" to be compatible with our next release and offer the best user experience.

 

Thank you,

 

Damien Sandras

 

HP Recommended

Hello Damien,

the community is not the correct platform to do this. If you are already a partner you should work with your Polycom SE or contact your Polycom reseller to work with Polycom directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.