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Re: Polycom IP 550/650 bootrom/SIP software upgrade path

Visitor

Re: Polycom IP 550/650 bootrom/SIP software upgrade path

Hello all. I manage an office where we exclusively use IP650 POE Polycoms. Upon booting, each phone looks to the bootserver for it's MAC Address config file and pushes it to the phone. All my POE IP650s are Rev M or older, so the sip.ld that I have in there has never been a problem and everything has been rock solid. However, I just purchased a few more, and have Rev Y. The phone is unable to load and take a config because it spits out a message to the effect of "This bootloader is no longer compatible with ths phone..

 

How can I tell what sip.ld is compatible with what sip.ld, and which one I currently have? Also, where on the site could I get a new sip.ld if thats all it is?

Message 1 of 4
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Polycom Employee & Community Manager

Re: Polygon IP 550/650 bootrom/SIP software upgrade path

Hello mr_engineer,

 

welcome to the Polycom Community.

 

Polycom changes from time to time the SIP / UC Software and/or BootROM Version in the factory to match newer available Versions and Support provides a Information at the Feature Descriptions & Technical Notifications Page => here <= explaining the Product Shipping Configuration Change Notice.

 

Your Directory should contain a sip.ver and within the current SIP / UC Software Version is stated.

 

The sip.ld or xxxx-xxxxx-xxx.sip.ld is the SIP / UC Software for the Phones

 

In addition your Directory may also contain a similar name with xxxx-xxxxx-xxx.boot.ld or just bootrom.ld.

 

The SPIP560 is 2345-12560-001.bootrom.ld and the SPIP650 is 2345-12600-001.bootrom.ld

 

Just download the latest BootROM from the Polycom VoIP Support Site and unzip this in your provisioning folder and the Phones will load their correct BootROM and work.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Visitor

Re: Polygon IP 550/650 bootrom/SIP software upgrade path

Thanks for the tips. I have one last question. I see where I point the $MA of the phone points to each users custom sip.cfg in the /contacts folder. And I understand how to drop in a new bootrom.ld file in that directory.. But if I place that bootrom.ld into the directory, will the older Rev phones be able to use this newer bootrom.ld ? Or is there a place I can specifiy which bootrom.ld file the phone uses, so I could have both running to support new and old phones? 

Message 3 of 4
Polycom Employee & Community Manager

Re: Polygon IP 550/650 bootrom/SIP software upgrade path

Hello,

 

Please check this document here in relation to support Legacy Phones with later Software releases.

 

Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4