Plantronics + Polycom. Now together as Poly Logo

Re: Polycom IP 550/650 bootrom/SIP software upgrade path

mr_engineer
Visitor

Re: Polycom IP 550/650 bootrom/SIP software upgrade path

Hello all. I manage an office where we exclusively use IP650 POE Polycoms. Upon booting, each phone looks to the bootserver for it's MAC Address config file and pushes it to the phone. All my POE IP650s are Rev M or older, so the sip.ld that I have in there has never been a problem and everything has been rock solid. However, I just purchased a few more, and have Rev Y. The phone is unable to load and take a config because it spits out a message to the effect of "This bootloader is no longer compatible with ths phone..

 

How can I tell what sip.ld is compatible with what sip.ld, and which one I currently have? Also, where on the site could I get a new sip.ld if thats all it is?

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polygon IP 550/650 bootrom/SIP software upgrade path

Hello mr_engineer,

 

welcome to the Polycom Community.

 

Polycom changes from time to time the SIP / UC Software and/or BootROM Version in the factory to match newer available Versions and Support provides a Information at the Feature Descriptions & Technical Notifications Page => here <= explaining the Product Shipping Configuration Change Notice.

 

Your Directory should contain a sip.ver and within the current SIP / UC Software Version is stated.

 

The sip.ld or xxxx-xxxxx-xxx.sip.ld is the SIP / UC Software for the Phones

 

In addition your Directory may also contain a similar name with xxxx-xxxxx-xxx.boot.ld or just bootrom.ld.

 

The SPIP560 is 2345-12560-001.bootrom.ld and the SPIP650 is 2345-12600-001.bootrom.ld

 

Just download the latest BootROM from the Polycom VoIP Support Site and unzip this in your provisioning folder and the Phones will load their correct BootROM and work.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
mr_engineer
Visitor

Re: Polygon IP 550/650 bootrom/SIP software upgrade path

Thanks for the tips. I have one last question. I see where I point the $MA of the phone points to each users custom sip.cfg in the /contacts folder. And I understand how to drop in a new bootrom.ld file in that directory.. But if I place that bootrom.ld into the directory, will the older Rev phones be able to use this newer bootrom.ld ? Or is there a place I can specifiy which bootrom.ld file the phone uses, so I could have both running to support new and old phones? 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polygon IP 550/650 bootrom/SIP software upgrade path

Hello,

 

Please check this document here in relation to support Legacy Phones with later Software releases.

 

Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4