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Re: Soundpoint IP 335, how to Reset voice mail password
Occasional Visitor

Re: Soundpoint IP 335, how to Reset voice mail password



Please advise how to reset password (without knowledge of old password) on handset.


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Polycom Employee & Community Manager

Re: Soundpoint IP 335, how to Reset voice mail password

Hello Paul,

welcome to the Polycom Community.


If this is a question on how to reset the Voice Mail password then we, the Polycom team, will not be able to help you as the voicemail system is provided by whoever you have your telephone service with.


If the question is how to reset the phone Admin Password please check below.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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