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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-22-2017 12:56 AM

HP Recommended

Hi,

 

 

Issue :
Trio 8800 and Visual + cannot pair.

When following the instructions on the monitor from the Visual+ it will pair but not connect with the trio 8800.

It has been working before. but suddenly its not working anymore.

 

some things i did and i observed.

 

1. The button on the Visual + is blinking red. i'm not sure if this is a bad thing or not.

2. I firmware updated the Trio 8800

3. I reset the Visual + to factory default.

4. They are both on the same network.

5. Software version on both devices : 5.5.2.11217

6. I pulled a logfile, and saw the followin which looks rather interresting, althoug im nor sure what to make of it.

 

1122093813|AuthS|2|00|Reqponse(-1)AuthSvc,(101)AuthServiceWTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,75316161,1511336293,1)IndicationCode:(200)Got WT
1122093853|mr   |4|00|mrMainPairResponse: Connection with 0004f2fe2231 timed out

 

 

 

I hope someone can help me with this.

 

1 REPLY 1

‎11-22-2017 05:32 AM

HP Recommended

Hello @Arne Jager,

welcome back to the Polycom Community.

Is the Visual+ connected to the Trio directly or both on the same switch / network?

 

Usually the Visual+ sends a broadcast to advertise itself to any Trio in the network. I suggest you setup a spanned port and check the network activity.

 

If you are unable to do this please work with SEC DataCom A/S as they have sold this unit back in 27/12/2016

 

They are your Tier 1 support and they should be able to help you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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