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RealPresence Trio 8800 requires reboot to work

Occasional Visitor

RealPresence Trio 8800 requires reboot to work

We currently have several Polycom RealPresence Trio 8800 devices and a couple of them have some odd issues with dialing externally.  One of the phones will be able to dial externally but then it randomly seems to "break" and when we try dialing externally, we get a fast busy signal.  Right now, the only way to fix this is to restart the phone and then it's a matter of time before it "breaks" again.  Internal calls still work but the issue seems to be with calling external.  Any suggestions?


UC Software version is

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Polycom Employee & Community Manager

Re: RealPresence Trio 8800 requires reboot to work


welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


We would need some logs when the call fails.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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