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RealPresence Trio 8800 requires reboot to work

Occasional Visitor

RealPresence Trio 8800 requires reboot to work

We currently have several Polycom RealPresence Trio 8800 devices and a couple of them have some odd issues with dialing externally.  One of the phones will be able to dial externally but then it randomly seems to "break" and when we try dialing externally, we get a fast busy signal.  Right now, the only way to fix this is to restart the phone and then it's a matter of time before it "breaks" again.  Internal calls still work but the issue seems to be with calling external.  Any suggestions?


UC Software version is

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Polycom Employee & Community Manager

Re: RealPresence Trio 8800 requires reboot to work


welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


We would need some logs when the call fails.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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