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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

We have a realpresence trio kit that includes the visual+ device. We have everything working so far, however the only issue we have is that the ethernet settings on the visual+ device are set by DHCP.

We want to set a fixed ip. I'm not able to find on the manual the instructions to do that.

 

I have seen that it must be done using a usb device and some xml files  however the instructions were not clear enough.

My questions are: How can I set the IP on the visual+ device and how can I reset the visual+ device to factory defaults in case something goes wrong.

 

Best regards

Jorge Chibante

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Jorge,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Dec 04, 2015 Question:How can I provision the RealPresence Trio 8800 and/or Visual+?

Resolution: Please check this post => here <=

 

and

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello Jorge,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Dec 04, 2015 Question:How can I provision the RealPresence Trio 8800 and/or Visual+?

Resolution: Please check this post => here <=

 

and

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you. It's solved.

 

I also read that it's possible to access the Visual+ from a web browser. Is this true? Is there any parameter we must write on the configuration file?

HP Recommended

Hello Jorge,

No special setting. Once you know the IP address simply browse to it via HTTPS


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Oh god, been trying for days and never remembered to use HTTPS.

 

It is working. Thank you for your help Steffen.

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