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RealPresence Trio Visual+ keeps rebooting

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Occasional Advisor

Re: RealPresence Trio Visual+ keeps rebooting

Hi,

 

I have tried copying cfg files to USB and uploaded on to Visual+ as per the guide. It gave proviosioned successfully message and stayed up for 10-15mins again and started rebooting again. Its also not detecting Logitect C930e.

 

This is causing lots of hassle. Please replace this at earliest.

Message 11 of 12
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Polycom Employee & Community Manager

Re: RealPresence Trio Visual+ keeps rebooting

Hello Kully,

ScanSource Video Communications Ltd. sold this unit back in 05/04/2016 so you need to contact them for an RMA.

Best Regards

Steffen Baier

Polycom Global Services

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Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 12