We are having problems with RP Trio when connected to Visual+. It paired successfully but there is no local view of the logitech camera. They are connected on LAN having the same subnet.
When Trio is directly connected with Visual+ (using Trio LAN out), you can see the webcam's local view.
RP Trio Version: 5.4
We are planning to upgrade to the latest release. Just would like to seek help in advance.
Solved! Go to Solution.
welcome back to the Polycom Community.
I suggest you upgrade to 5.4.5 Rev AG first and re-test.
Are there any firewalls that could block anything?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
We are going to upgrade and re-test again.
No FW in between, they are also on the same VLAN.
Can it be a FW issue? Trio with Visual+ is not yet on call.