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Receiving Telephony Events From Sound Point IP 670 is slow

rpmccarthy
Advisor

Receiving Telephony Events From Sound Point IP 670 is slow

I recieve the events about 2 seconds after they occur, is there any way to speed that up ?

Message 1 of 5
4 REPLIES 4
rpmccarthy
Advisor

Re: Receiving Telephony Events From Sound Point IP 670 is slow

I have seen where others have documented/observed this issue, I believe if you could make the connection persistent or supprt httpu:// it would speed up the process. What I am seeing is that every message must establish a TCP connection, send the Data, then disconnect.  I have the process down to a 1.25 second delay, I need to get it under .2 sec.

 

bob

Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Receiving Telephony Events From Sound Point IP 670 is slow

Hello Bob,

welcome back to the Polycom Community.

A good starting point is always to include the currently used software.

 

It simply also depends what kind of configuration is running on the SoundPoint IP as the Event's are not really meant to be a instant real time notification.

 

I believe the timing you are describing is within the specifications that the phone is operating.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
rpmccarthy
Advisor

Re: Receiving Telephony Events From Sound Point IP 670 is slow

I have opened support ticket 1-499890921 on this issue as I see this feature as being degraded by the way the data is being delivered.  Having Timely data is as important as getting the data.  If there was an option to make the connection persistent then you would not lose the 1 second for establishing a connection each time the data is delivered.  Less desirable would to support HTTP over UDP ("httpu://")  as it is connectionless but data delivery is not assured.

 

 

UC Software Version 4.0.4.2906 BootROM Software Version 5.0.3.1667

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Receiving Telephony Events From Sound Point IP 670 is slow

Hello Bob,

 

the feature is at at present as is and I am not aware of any way to speed this up using the working as designed functionality.

 

Any changes to the current behavior i.e. changing the protocol etc. would need to be requested via a feature request through your Polycom reseller and worked with a Polycom SE in order to create a business case to justify the change.

 

The Ticket you raised is for a unit that has been sold back in September 2008 so it is well out of warranty.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5