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Recording Calls with vvx 600

SOLVED
SteffenBaierUK
Polycom Employee & Community Manager

Re: Recording Calls with vvx 600

Hello Lightjag,


The community's already contains quite an extensive VoIP => FAQ <= and this contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Simply follow the examples in there.

 

If you would like certain features to be activated as a standard please work with your Polycom reseller in order to contact a Polycom sales engineer to justify such change via a business plan.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: Recording Calls with vvx 600

Hello Lightjag,

not sure if you had made any progress but I can provide a working 1 button solution as follows:

 

<recording feature.callRecording.enabled="1" feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.label="Record" softkey.1.use.active="1" softkey.1.precede="1"  softkey.1.action="$FSoftkey5$$Cpause1$$FSoftkey3$$Cpause1$$FSoftkey2$" />

I must admin it is not very logical as the Softkey's not match but it works both with LYNC or SIP.

 

It has a 1 second pause between the commands so it is not instant but it will record and you or the user can either manually pause the recording or stop it all together.

 

Please be aware that depending on local laws you must make the other party aware that you are recording the call.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 18
thrtnastrx
Occasional Contributor

Re: Recording Calls with vvx 600

That didn't work for me, this one does.


 

 

 

<recording feature.callRecording.enabled="1" feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.label="Record" softkey.1.use.active="1" softkey.1.precede="1"  softkey.1.precede="1"  softkey.1.action="$FSoftkey5$$Cpause1$$FSoftkey2$$Cpause1$$FSoftkey2$" />

 


 

Message 13 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: Recording Calls with vvx 600

Hello

This over a year old post initially discussed using this on UC Software 5.0.1

Since then the position of the record softkey has most likely changed.

Replied from a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 18
Joshh100
Occasional Visitor

Re: Recording Calls with vvx 600

Does this work still? Any updates on this highly useful feature? @Steffen? Thank you! 

Message 15 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: Recording Calls with vvx 600

Hello @Joshh100 ,

 

welcome to the Polycom Community.


A user provided a more current update => here <= so simply test this or modify it to work in the latest yet unknown software version you are utilizing.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 18
Joshh100
Occasional Visitor

Re: Recording Calls with vvx 600

Thank you Steffen!

From the outside, seems like a very vibrant and helpful community. Just got my first Polycom phone and am excited to join.

My apologies for not mentioning the software version I’m running:

5.5.1.11526 on the VVX600

I tried to install this EFK yesterday with no success, (under utilities and soft key management I tried to add it as a macro)
although it’s quite possible that I did it incorrectly and need to go back and double check.

When I have some more time I will go back and play around with it and see if I can get it to work. I’m also not certain what would need to be modified, if anyone has suggestions it’d be greatly appreciated. I’m sure others would be interested as having to push a few buttons prior to recording can be a bit cumbersome.

Thanks again for your reply, I look forward to future discussion.
Message 17 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: Recording Calls with vvx 600

Hello

The first and the 2nd page of this post should contain sufficient information to get you going.

Best regards

Steffen Baier

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 18 of 18