Plantronics + Polycom. Now together as Poly Logo

Regarding provisioning DHCP hostname for VVX400

SOLVED
Advisor

Regarding provisioning DHCP hostname for VVX400

Dear Polycom community.

 

I have an issue registering the hostname for a VVX400, software version - 5.4.2.2834

 

I have found the appropriate setting seen below;

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Generated device.cfg Configuration File -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
<device device.baseProfile="" device.set="1">
<device.host device.host.hostname.set="1" device.host.hostname="Pol_12349*299_"> </device.host>
<device.sntp device.sntp.gmtOffset="" device.sntp.serverName="0.uk.pool.ntp.org">
<device.sntp.gmtOffset device.sntp.gmtOffset.set="0">
</device.sntp.gmtOffset>
<device.sntp.serverName device.sntp.serverName.set="1">
</device.sntp.serverName>
</device.sntp>
<device.auth device.auth.localAdminPassword="joejo1" device.auth.localUserPassword="">
<device.auth.localAdminPassword device.auth.localAdminPassword.set="1">
</device.auth.localAdminPassword>
<device.auth.localUserPassword device.auth.localUserPassword.set="0">
</device.auth.localUserPassword>
</device.auth>
<device.prov device.prov.clinkEnabled="" device.prov.lyncDeviceUpdateCredentialType="" device.prov.lyncDeviceUpdateDomain="" device.prov.lyncDeviceUpdateEnabled="" device.prov.lyncDeviceUpdateExtension="" device.prov.lyncDeviceUpdatePassword="" device.prov.lyncDeviceUpdatePin="" device.prov.lyncDeviceUpdateUser="" device.prov.maxRedunServers="" device.prov.password="" device.prov.password.set="0" device.prov.redunAttemptLimit="" device.prov.redunInterAttemptDelay="" device.prov.serverName="http://192.168.1.130:8080/Polycom" device.prov.serverType="2" device.prov.tagSerialNo="0" device.prov.user="" device.prov.user.set="0" device.prov.ztpEnabled="">
<device.prov.upgradeServer device.prov.upgradeServer="**validURL**" device.prov.upgradeServer.set="1">
</device.prov.upgradeServer>
</device.prov>
</device>

 

 

I have also searched the questions already, and found => this <=, but it didn't help.

 

I have tried changing the way I present the hostname format, but haven't been successful. I have downloaded the config files for this phone but have not seen the parameters saved there. As seen below;

<device device.baseProfile="" device.set="1" device.host.hostname.set="1" device.host.hostname="Pol_12349*299_"/>

 

Can anyone inform me as to what to try next? Or can you not provision this setting?

 

Many thanks, Joe.

 

 

 

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Regarding provisioning DHCP hostname for VVX400

Hello joethejones,

looking at your example a Star / * is not a valid character.

 

RFC 1035 states:

 

  • 2.3.1. Preferred name syntax
    They must start with a letter, end with a letter or digit, and have as interior characters only letters, digits , and hyphen . There are also some
    restrictions on the length. Labels must be 63 characters or less.

Using:

 

<device device.set="1" device.hostname.set="1" device.hostname="Pol_12349299_" />

Imported via the Web Interface:

 

HostName.PNG


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 8
7 REPLIES 7
Highlighted
Polycom Employee & Community Manager

Re: Regarding provisioning DHCP hostname for VVX400

Hello joethejones,

welcome back to the Polycom Community.

How do you load this configuration?

 

Are you importing a config file or are you loading this from a provisioning server?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Highlighted
Polycom Employee & Community Manager

Re: Regarding provisioning DHCP hostname for VVX400

Hello joethejones,

looking at your example a Star / * is not a valid character.

 

RFC 1035 states:

 

  • 2.3.1. Preferred name syntax
    They must start with a letter, end with a letter or digit, and have as interior characters only letters, digits , and hyphen . There are also some
    restrictions on the length. Labels must be 63 characters or less.

Using:

 

<device device.set="1" device.hostname.set="1" device.hostname="Pol_12349299_" />

Imported via the Web Interface:

 

HostName.PNG


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 8
Highlighted
Advisor

Re: Regarding provisioning DHCP hostname for VVX400

Ah yes, 

 

That's fantastic. Thank you for that.

 

Joe

Message 4 of 8
Highlighted
Visitor

Re: Regarding provisioning DHCP hostname for VVX400

Is this the same procedure for a Polycom VVX410 Deskphone as well?

Message 5 of 8
Highlighted
Polycom Employee & Community Manager

Re: Regarding provisioning DHCP hostname for VVX400

Hello @Matt Russell

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your actual question : YES

 

Jan 25, 2015 Question: Why do most FAQ posts not mention the VVX101, 150, 201, 250, 301, 311, 350, 401, 411, 450, 501, 601, Polycom Trio 8800 or Trio 8500, VVX D60 or CX5500?

ResolutionMost FAQ posts have been written before these new phones had been introduced. Please check the Admin Guide and/or Release notes for compatibility issues.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Highlighted
Visitor

Re: Regarding provisioning DHCP hostname for VVX400

Hi Steffen,

 

Thanks for your reply, I can cofnrim that my UC version number is: 4.1.7.1428. Please advise how to set a hostname in the features .cfg file to register in DNS?

 

Thanks,

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: Regarding provisioning DHCP hostname for VVX400

Hello @Matt Russell,

first of all UC Software 4.1.7 is no longer supported. A current software is UC Software 5.8.0

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

In addition

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8