Regarding the Communication on SoundPoint450

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Occasional Advisor

Regarding the Communication on SoundPoint450

 

------ Question

I want you to teach the communication of the SIP server and the SoundPoint450.

(Is there an interface document of SIP server and SoundPoint450?)

 

------ Reason

There is FW(FireWall) between the SIP server and the SoundPoint450.

Drop is generated at regular intervals in FW.

We should evade this drop.

 

thank you,

Message 1 of 7
6 REPLIES
Polycom Employee & Community Manager

Re: Regarding the Communication on SoundPoint450

Hello TS3,

 

Welcome to the Polycom Support Community.

 

Polycom Phones follow the SIP Standard 

 

The Admin Guide for your relevant Software Version can be found => here <=

 

Using a Switch or a mirrored Port you can easily use Wireshark to gather a Trace and decode the Voice Traffic that way.

 

An simple Overview of Ports used by Polycom Devices is:

 

Firewall Example

 

Please be aware that above is only a Guideline and you can change certain Ports in order to suit local Network requirements and depending on the SIP Server other Ports may be negotiated on call setup.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Advisor

Re: Regarding the Communication on SoundPoint450

thank you for your message.

 

confirms it with wireshark.

 

thank you,

Message 3 of 7
Occasional Advisor

Re: Regarding the Communication on SoundPoint450

Hi Steffen-san,

 

I acquired the log with wireshark.

(refer to the attachment file)

 

Drop is generated in customer's FW(FireWall) environment at 30 seconds.

I found the communication of every 30 seconds from the log of WireShark.

 

--- attachment file Information ---

absolute time : 15:54:36.4415, 15:55:06.5089

source : 43.27.75.35(SoundPoint450)

destination : 43.27.75.23(SIP Server)

dest port : sip

source port : 57812

protocol : UDP

 

I want to learn in what setting this communication is revokable.

 

thank you,

 

TS3

Message 4 of 7
Polycom Employee & Community Manager

Re: Regarding the Communication on SoundPoint450

Hello TS3,

 

we cannot provide technical support on your Customers firewall and you would need to work with your Customers IT department on this issue.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Occasional Advisor

Re: Regarding the Communication on SoundPoint450

Hi stesffen-san,

 

The FW(FireWall) trader says that this communication is a setting

of keepalive.

I changed the settings keepaive.but, It was ineffectual.

 

Drop has been generated by the communication of 30 seconds.

I want to communicate for 30 seconds every 145 seconds.

 

thank you,

 

TS3

Message 6 of 7
Polycom Employee & Community Manager

Re: Regarding the Communication on SoundPoint450

Hello TS3,

 

this is beyond the Intention of this Forum.

 

The Wireshark Trace contains a X-Lite Softphone and not a Polycom Device.

 

Please work with your Customers IT Team and your Polycom Reseller to resolve this issue.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 7 of 7