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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I try to register the Polycom IP phone to SP 4 of the Obihai, follow the step:

 

Service Providers -> ITSP Profile D  SIP -> ProxyServer : 127.0.0.1
Voice Services -> SP4 Service -> AuthUserName : OBi300
Voice Services -> SP4 Service -> AuthPassword : 123456
Voice Services -> SP4 Service -> X_RegisterEnable : (unchecked)
Voice Services -> SP4 Service -> X_ServProvProfile : D
Voice Services -> SP4 Service -> X_Proxy: Checked

In Polycom,
IP Porxy address: 172.16.1.158 ( IP address of OBi300)
Port: 5063 ( Follow X_user_agent port on SP4)
Domain: 172.16.1.158
User: OBi300
Password: 123456.

 

The Polycom Ip phone cannot register to Obihai, but when i try with the softphone (Zoiper) it ok.

 

I attach the log file from Polycom Phone, could you help to show me how?

 

Thank you,

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi Steffen,


Sorry for missing information.

 

My Polycom VVX 600 with Generic mode, Firmware 5.8.2.4732, PN: 3111-44600-001 Rev A.

 

And the Obi300 Gateway with Polycom logo: Hardware verison 1.4, Software Ver:3.2.2

 

 

I use line 5 on Polycom VVX Polycom for registering to Obihai300, with a Polycom Logo by Outbound Proxy.

 

Follow my information of Obi300, The Polycom VVX 600 Line config follows the picture attched.

 

Does the Polycom IP phone is compatible with the Obi300 gateway? I can regis some Softphone and any phone to the Obi300 with the same information.

 

Thank you.

 

View solution in original post

3 REPLIES 3
HP Recommended

Hello @Chuong Quang,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,


Sorry for missing information.

 

My Polycom VVX 600 with Generic mode, Firmware 5.8.2.4732, PN: 3111-44600-001 Rev A.

 

And the Obi300 Gateway with Polycom logo: Hardware verison 1.4, Software Ver:3.2.2

 

 

I use line 5 on Polycom VVX Polycom for registering to Obihai300, with a Polycom Logo by Outbound Proxy.

 

Follow my information of Obi300, The Polycom VVX 600 Line config follows the picture attched.

 

Does the Polycom IP phone is compatible with the Obi300 gateway? I can regis some Softphone and any phone to the Obi300 with the same information.

 

Thank you.

 

HP Recommended

Hello @Chuong Quang,

 

This community does not as of yet cover ObiHai products.

 

As shown in the FAQ post the domain field would not need to be populated.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.