Register via Proxy server Polycom VVX600 and Obihai300

Register via Proxy server Polycom VVX600 and Obihai300

Hi,

 

I try to register the Polycom IP phone to SP 4 of the Obihai, follow the step:

 

Service Providers -> ITSP Profile D  SIP -> ProxyServer : 127.0.0.1
Voice Services -> SP4 Service -> AuthUserName : OBi300
Voice Services -> SP4 Service -> AuthPassword : 123456
Voice Services -> SP4 Service -> X_RegisterEnable : (unchecked)
Voice Services -> SP4 Service -> X_ServProvProfile : D
Voice Services -> SP4 Service -> X_Proxy: Checked

In Polycom,
IP Porxy address: 172.16.1.158 ( IP address of OBi300)
Port: 5063 ( Follow X_user_agent port on SP4)
Domain: 172.16.1.158
User: OBi300
Password: 123456.

 

The Polycom Ip phone cannot register to Obihai, but when i try with the softphone (Zoiper) it ok.

 

I attach the log file from Polycom Phone, could you help to show me how?

 

Thank you,

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Register via Proxy server Polycom VVX600 and Obihai300

Hello @Chuong Quang,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4

Re: Register via Proxy server Polycom VVX600 and Obihai300

Hi Steffen,


Sorry for missing information.

 

My Polycom VVX 600 with Generic mode, Firmware 5.8.2.4732, PN: 3111-44600-001 Rev A.

 

And the Obi300 Gateway with Polycom logo: Hardware verison 1.4, Software Ver:3.2.2

 

 

I use line 5 on Polycom VVX Polycom for registering to Obihai300, with a Polycom Logo by Outbound Proxy.

 

Follow my information of Obi300, The Polycom VVX 600 Line config follows the picture attched.

 

Does the Polycom IP phone is compatible with the Obi300 gateway? I can regis some Softphone and any phone to the Obi300 with the same information.

 

Thank you.

 

Highlighted
Polycom Employee & Community Manager

Re: Register via Proxy server Polycom VVX600 and Obihai300

Hello @Chuong Quang,

 

This community does not as of yet cover ObiHai products.

 

As shown in the FAQ post the domain field would not need to be populated.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4