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Registration Error Polycom IP6000

CarlosIT
Visitor
‎08-24-2018 06:12 AM
‎08-24-2018 06:12 AM

Registration Error Polycom IP6000

I continue to get a registration error in the polycom when trying to connect it to the allworx server.

Polycom Information

PolycomIP6000 \ Software Version 4.0.14.0987

Allworx Information

Allworx Connect 731

 

I tried:

changing the password if the SIP in Allworx server

Create a new SIP in Allworx server

Factory reset Polycom

Upgrade Polycom Software to latest version

Connect Polycom to different port in switch

Used both Ethernet port IPs from Allworx server

 

Issue continues. Any help will be greatly appriciated. Thanks.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-24-2018 11:52 PM
‎08-24-2018 11:52 PM

Re: Registration Error Polycom IP6000

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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CarlosIT
Visitor
‎08-29-2018 06:39 AM
‎08-29-2018 06:39 AM

Re: Registration Error Polycom IP6000

Thanks for the reply. Nonetheless, we are having the same issue with the polycom. I will continue to do some research in this issue.

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