Plantronics + Polycom. Now together as Poly Logo

Registration Error Polycom IP6000

Visitor

Registration Error Polycom IP6000

I continue to get a registration error in the polycom when trying to connect it to the allworx server.

Polycom Information

PolycomIP6000 \ Software Version 4.0.14.0987

Allworx Information

Allworx Connect 731

 

I tried:

changing the password if the SIP in Allworx server

Create a new SIP in Allworx server

Factory reset Polycom

Upgrade Polycom Software to latest version

Connect Polycom to different port in switch

Used both Ethernet port IPs from Allworx server

 

Issue continues. Any help will be greatly appriciated. Thanks.

Message 1 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: Registration Error Polycom IP6000

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Visitor

Re: Registration Error Polycom IP6000

Thanks for the reply. Nonetheless, we are having the same issue with the polycom. I will continue to do some research in this issue.

Message 3 of 3