Registration Error Polycom IP6000

[CarlosIT]

I continue to get a registration error in the polycom when trying to connect it to the allworx server.

Polycom Information

PolycomIP6000 \ Software Version 4.0.14.0987

Allworx Information

Allworx Connect 731

I tried:

changing the password if the SIP in Allworx server

Create a new SIP in Allworx server

Factory reset Polycom

Upgrade Polycom Software to latest version

Connect Polycom to different port in switch

Used both Ethernet port IPs from Allworx server

Issue continues. Any help will be greatly appriciated. Thanks.

[SteffenBaierUK]

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

and

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[CarlosIT]

Thanks for the reply. Nonetheless, we are having the same issue with the polycom. I will continue to do some research in this issue.