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Remote Monitoring of Polycom 8800

craig.taylor
Occasional Contributor

Remote Monitoring of Polycom 8800

Is it possible to remotely monitor the Polycom 8800 for issues like when EWS fails? I can see they don't support SNMP any other way to monitor for these types of issues?

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Remote Monitoring of Polycom 8800

Hello @craig.taylor ,

 

welcome back to the Poly Community.

 

The logs could be used for that in a scripted way. Or the REST API.

 

Or simply look at our cloud solution called PDMS-E


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
______Chris
Visitor

Re: Remote Monitoring of Polycom 8800

Looking at getting the EWS status through the REST API there doesn't appear to be a command for this listed in the latest REST API manual? Is there a newer version or is this specific for the Trio as there is no REST API guide for the Trio?

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Remote Monitoring of Polycom 8800

Hello @______Chris ,

 

welcome to the Poly Community.

 

The 5.8.0 REST API Guide for the Trio can be found on the support page aka "Other Documents" => here <=

 

5.9.0 is not yet released and I am chasing this internally.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
______Chris
Visitor

Re: Remote Monitoring of Polycom 8800

Thanks for the REST API doc for the Trio. There doesn't appear to be anything on the EWS status in that doc either so maybe a coming soon although it isn't on the VVX REST API doc for 6.0 either.

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Remote Monitoring of Polycom 8800

Hello @______Chris ,

 

if this is not already a feature it may not be available at all.

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

The above explains how to raise a feature request.

 

Not sure you looked at PDMS-E as of yet as this is our cloud solution.

 

Polycom Device Management Service.Per Audio Device Managed,pre-paid 1-yr plan effective on service commitment. Service includes Prem support.Device maintenance not included.No cancellation or reduction of the plan or scope allowed.(Qty 1-9,999 only)

€2.71

4870-09902-641

 

For 3$ per device/per year or a local RPRM

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6