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Remote capture network traffic

SOLVED
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Frequent Advisor

Remote capture network traffic

I want to know how to enable remote capture on my phone, I am testing a VVX500 that is on 5.4 Release. I did find some informaiton:

 

<capture diags.pcap.enabled="1"  diags.pcap.remote.enabled="1" />

I wanted to know were do you add this lines, in what file?

Thank you'

Arie
Message 1 of 22
1 ACCEPTED SOLUTION

Accepted Solutions
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Regular Advisor

Re: Remote capture network traffic

Ayadov,

 

If you do not have a provisioning server you can import .cfg files from the Web UI.  Under Utilities/Import & Export Configuration.  I have attached examples of the config files I use with the password changed.

 

I would suggest setting up a provisioning server if you have more then 5-10 phones though.

View solution in original post

21 REPLIES 21
Highlighted
Polycom Employee & Community Manager

Re: Remote capture network traffic

Hello Ayadov,

welcome back to the Polycom Community.

Like many other things the community's VoIP FAQ contains this post here:

Jul 11, 2014 Question: How can I capture the network traffic of the phone remotely?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 22
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Frequent Advisor

Re: Remote capture network traffic

I checked the Link before I sent that post, there is no information there that suggest to me where do i add or enable this information or any config files that need to be modify?

 

Thank you

 

Arie

Message 3 of 22
Highlighted
Frequent Advisor

Re: Remote capture network traffic

I got lost with this information:

 

 

Central Provisioning Server template > parameter Enable or disable all on-board packet capture features. hidden.cfg > diags.pcap.enabled Enable or disable the remote packet capture server. hidden.cfg > diags.pcap.remote.enabled Enter the remote packet capture password. hidden.cfg > diags.pcap.remote.password Specify the TLS profile to use for each application. hidden.cfg > diags.pcap.remote.port

 

where hidden file located? do we need to make one?

 

Thank you

 

Arie

Message 4 of 22
Polycom Employee & Community Manager

Re: Remote capture network traffic

Hello Ayadov,

Again like many other things the community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

or

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 22
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Frequent Advisor

Re: Remote capture network traffic

You still avoiding addressing my questions, I already know that but I am new to the capture on this phones. please answer me only to my question about the location on this files and where do we add this parameters to enable the cpature

 

Arie

Message 6 of 22
Highlighted
Regular Advisor

Re: Remote capture network traffic

Ayadov,

 

If you do not have a provisioning server you can import .cfg files from the Web UI.  Under Utilities/Import & Export Configuration.  I have attached examples of the config files I use with the password changed.

 

I would suggest setting up a provisioning server if you have more then 5-10 phones though.

View solution in original post

Highlighted
Polycom Employee & Community Manager

Re: Remote capture network traffic

Hello Ayadov,

I am not avoiding anything.

 

My original reply contained the FAQ post covering the capture option on the phone which also contains the relevant configuration, which after unzipping the file, can simply be imported into the phone.

 

My second reply contained the information on how to create your own configuration file and load this via a provisioning server.

 

The parameters in question are not part of the template files contained within the \Config subfolders within a downloaded firmware.

 

If the above FAQ post's and the community search are not sufficient for your self to add this configuration you always have the option to raise a Polycom support ticket via your Polycom reseller.

 

If your phone is out of warranty you can go for the PayPerIncident support option.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 22
Highlighted
Frequent Advisor

Re: Remote capture network traffic

Thanks

 

Arie

Message 9 of 22
Highlighted
Frequent Advisor

Re: Remote capture network traffic

Hello James

 

Thank you for your respond back, I have a question, I did manage to import the file using GUI of the phone, when I lunch Wireshark, I go to add Remote interface - i plug in my phone IP address and port and when I hit Ok I get No Remote Interfaces found error? any idea.

 

Thanks

 

Arie

Message 10 of 22