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Remote capture network traffic

Regular Advisor

Re: Remote capture network traffic



I suggest setting the password, most of the time the phones MAC address works but I have had issues.

Message 21 of 22
Polycom Employee & Community Manager

Re: Remote capture network traffic

Hello all,

I am very close in actually closing this post as all relevant information has been provided, FAQ posts have been updated to try and troubleshoot this.


The next step is to work with Polycom support.


This may be a PPI aka a Pay Per Incident ticket so please consider your next steps.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 22 of 22