I am looking for a way to reboot multiple VVX600 phones. I'm sending a SIP Notify message via a perl script as posted on http://community.polycom.com/t5/Polycom-Endpoints-Forum/Reboot-Phone-remotely/m-p/6395
The problem is that the script is not causing the phone to reboot. Am I doing something wrong here?
Is there a way to reboot the phone via HTTP? If so, how could I do that?
The current software version on the device is 126.96.36.19974.
My config file includes the following:
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd"> <voIpProt> <voIpProt.SIP> <voIpProt.SIP.specialEvent> <voIpProt.SIP.specialEvent.checkSync voIpProt.SIP.specialEvent.checkSync.alwaysReboot="1" /> </voIpProt.SIP.specialEvent> </voIpProt.SIP> </voIpProt>
Thanks and regards,
This is what I came up with and it's working for me.
curl -k 'https://<ip>/form-submit/Reboot' -X POST -H 'Authorization: Basic UG9seWNvbTo0NTY=' -H 'Content-Length: 0' -H 'Content-Type: application/x-www-form-urlencoded' -H 'Cookie: Authorization=Basic UG9seWNvbTo0NTY='
thank you ver much, it's working for me :)
but i wanna just specify login/mdp for more security, how can i do it ?
Sorry, still can't get this to work. I get "401 unauthorized" or "405 not allowed"
I put the voIpProt always reobot 1 in the features.cfg file.
When I use ssl, curl complains about the cert.
Not sure why this is so difficult.
I've used several commands and none of them work posted, and can't find any complete guide on the subject, just piece meal.
Hi @techlogik ,
The configuration is only needed if you send a SIP NOTIFY with a check-sync
You realize that you didn't answer his question. Yopu pointed him to another script that is exactly the same as the one above and another that does the same thing.
We have phones too that have the checksync enabled but send a 401 error in response to the script. Others work. We are trying to figure-out what else needs to be set to make them accept the command.
In addition, firmware 6.0.1 doesn't have the voIpProt.SIP.specialEvent.checkSync.alwaysReboot option.
Hello @Trifecta ,
Welcome to the Poly Community.
6.0.1 is not a software version I recognize at present.
You have not provided us with mu as usually, we ask for this:
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
In order to progress you can either wait for other community members to rend or:
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
I write a tool several years back and released it as open source, see: https://sourceforge.net/projects/polycomvvxcontrol/
It uses the phone's web-interface to perform any of the following tasks:
It can take a CSV file as argument to perform this on multiple Polycom VVX devices.
I used this tool many timesduring migrations, configuration changes and firmware updates.
During those nightly projects it was always magic to see the phones in an open plan office light up all at once...