Remote user using VVX 300 can't log in with PoE in...

CharGP02A · ‎07-24-2018

Hello there,

We had a user who worked in the office that moved to a remote location. This user took the phone with her so she could use it. We gave her a PoE injector that we tested beforehand. Currently, she has the proper Ethernet connections in place via the router to the injector to the phone and from the computer to the phone. Her computer can access Internet just fine. However, when she tries to log in, it attempts it for a few minutes then takes her back to the log in menu. She is also getting a "DHCP failed" message. What can we do?

CharGP02A · ‎07-26-2018

Hello there, is there any more information I should provide or will I get assistance shortly?

SteffenBaierUK · ‎07-26-2018

If you require support please work with your reseller. This is a community forum so people will answer if they have any comments.

Replied via a mobile device

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Remote user using VVX 300 can't log in with PoE injector

Remote user using VVX 300 can't log in with PoE injector

Re: Remote user using VVX 300 can't log in with PoE injector

Re: Remote user using VVX 300 can't log in with PoE injector