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Remove a line key without disabling the account

Occasional Contributor

Remove a line key without disabling the account



Is there a way to remove or hide a secondary line key so that is does not disable the second account? We want the account to stay active, but not be shown to the user on a line key. We are currently using VVX 411.




Message 1 of 2
Polycom Employee & Community Manager

Re: Remove a line key without disabling the account

Hello @polyphoneuser456 ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them >here< are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.


Please do not simply mark them without any type of feedback. 


Other volunteers are welcome to comment but official support can only be provided via the well-outlined methods.


For your new issue, your post does not include the minimal required information outlined in the ReadMeFirst and FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2