Polycom 331 w 4.02.11307
I have created an EFK to use for message retrieval and mailbox management. It is always present on the idle and dialtone screens. When a message arrives the light comes on and I get another messages softkey added to my display. This is the default behavior. Anytime I enable message waiting notification this softkey comes back.
How do I either
1) make the default Mgs softkey present on the screen even when mwi = 0 (idle and dialtone states) or
2.) disable the mwi driven Mgs key?
current settings are:
message waiting indication works, but adds the key. If I set up.mwiVisible="0" I don't see either.
welcome to the Polycom Community.
I cannot reproduce this using UCS 4.0.3 Rev F but have not really looked to deep into this.
Voicemail icons are only displayed on the line keys but no additional button.
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Polycom Global Services
Thank you for your help, I appreciate the time.
When I said "If I set up.mwiVisible="0" I don't see either" I meant that I don't see the duplicate softkey, but nor do I recieve a message waiting notification(light and warble). These are both softkeys, I just want my softkey to be the only visible one, ever.
Optionally, if I could by make the phone's own Mgs softkey visible even when there were not a message waiting, that would work as well.