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Remove default Mgs Softkey with mwi


Remove default Mgs Softkey with mwi

Polycom 331 w 4.02.11307

I have created an EFK to use for message retrieval and mailbox management.  It is always present on the idle and dialtone screens.  When a message arrives the light comes on and I get another messages softkey added to my display.  This is the default behavior.  Anytime I enable message waiting notification this softkey comes back.


  How do I either

1) make the default Mgs softkey present on the screen even when mwi = 0 (idle and dialtone states) or

2.) disable the mwi driven Mgs key?


current settings are:






message waiting indication works, but adds the key.  If I set up.mwiVisible="0" I don't see either.




Message 1 of 3
Polycom Employee & Community Manager

Re: Remove default Mgs Softkey with mwi

Hello BigCasino,

welcome to the Polycom Community.

I cannot reproduce this using UCS 4.0.3 Rev F but have not really looked to deep into this.


Voicemail icons are only displayed on the line keys but no additional button.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: Remove default Mgs Softkey with mwi

Thank you for your help, I appreciate the time.


When I said "If I set up.mwiVisible="0" I don't see either" I meant that I don't see the duplicate softkey, but nor do I recieve a message waiting notification(light and warble).  These are both softkeys, I just want my softkey to be the only visible one, ever. 

Optionally, if I could by make the phone's own Mgs softkey visible even when there were not a message waiting, that would work as well. 


thanks again

Message 3 of 3