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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All,

Does anyone if it is possible to rename the Broadsoft Directory to a customised name.  Ideally i would like to customise it to reflect the relevant company name which is using the phone as it is that company's direcotry entries not Broadsoft's entries.  🙂

 

 

A customer of ours has asked the below.

 

I don't understand the logic of naming a corporates' directory with the name of the company who makes the software. To make an intuitive system having the ability to name your corporate directory should be a simple process. I look forward to hearing what polycom have to say regarding this request?

 

Regards

 

Robert

4 REPLIES 4
HP Recommended

Hello Robert,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 26, 2015 Question:How can I change the Polycom pre-translated Language on Polycom Phones?

Resolution: Please check this post => here <=

 

The same is applicable to change certain menu's so you could look at:

 

<phrase i="2263" t="BroadSoft Directory" t.VVX_101_201="BroadSoft Dir"/>

The above directory differs from the "normal" corporate directory so we named this after the technology partner offering this functionality.

 

If the above does not work or is not sufficient enough for your end customer I suggest to work with a Polycom Sales Engineer.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

Thanks for the update. I will change the config and confirm

Regards

Robert

HP Recommended

Hi Steffen,

 

Tried with attached config, but didnt seem to work. Anyideas.

 

Regards


Robert

HP Recommended

Hello Robert,

the above linked FAQ post explains how to change the dictionary. It does not explain how to add something to the phone configuration.

 

Please change this in the correct file containing the language you are testing.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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