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Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835

hkelley
Occasional Advisor

Re: Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835

Does this work any differently in 5.1?   I'd like to make blind transfers the default, effectively change the behavior of the button that is already there.

Message 11 of 21
PMhD
Occasional Visitor

Re: Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835


@AlexT-VA wrote:

Steffen,  thanks for the reply!

I can live with two transfer buttons - one for Consultative Trasfer, one for Blind Transfer.  Will train users on both.  I managed to add a button to the correct place in the interface, now I am trying to figure out the way to execute the blind transfer.  The action="$FTransfer$$FBlind$" doesn't seem to work.  I found this particular command (here) by looking around on Polycom forums, so I can't state that it MUST work.  Actually, looking at the admin guide, table 12-11, Key Labels and Internal Functions there appears to be no such function as Blind.  There is Transfer function, but no Blind function others referenced.  Is there any other way I can acheve the functionality?  Other command string that might work?

 

Regards,


AlexT-VA,

 

I stumbled across your post while trying to figure out the same thing. I managed to get the blind transfer to work, also on a VVX 600, by using the SIP REFER request. Surprisingly, I was not able to find this information in the UCS admin guide. Assuming you would like to do a blind transfer to extension 609, you can use this action string:

 

...
softkey.X.action="609$Trefer$"
...

For this to work for any extension, you can use EFK. You can find more info here.

 

Good luck!

Message 12 of 21
davidsimmonds
Advisor

Re: Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835

I use 3CX Phone System and VVX 500 phones. I would like to have one key to call park and active call to orbit 0. How would I do that? I have looked at the documentation and various forums but I do not have a complete answer.

Message 13 of 21
SteffenBaierUK
Polycom Employee & Community Manager

Re: Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835

Hi davidsimmonds

welcome back to the Polycom Community.

I had previosely worked a 3CX ticket and they provided some configuration template.

 

Try this:

 

<changes attendant.behaviors.display.spontaneousCallAppearances.automata="1" call.directedCallPickupMethod="native" call.parkedCallRetrieveMethod="native" device.set="1"  feature.callPark.enabled="1" feature.directedCallPickup.enabled="1" voIpProt.SIP.allowTransferOnProceeding="0" voIpProt.SIP.use486forReject="1" attendant.resourceList.1.address="SP1" attendant.resourceList.1.label="SP 1" attendant.resourceList.1.type="automata"  reg.1.useLocalTargetUriForLegacyPickup="1" />

 

Pressing the Attendant Key during a call would park the call in that Slot (You can add more) and when Idle pressing it will get the call back.

 

For further details please work with 3CX


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 21
davidsimmonds
Advisor

Re: Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835

That is not proper xml code to go into a template. What section does it go under?

 

 

Message 15 of 21
davidsimmonds
Advisor

Re: Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835

I found the <attendant section and assume that is the place to put the xml provided. Correct?

 

Also, which key is the attendant key?

Message 16 of 21
SteffenBaierUK
Polycom Employee & Community Manager

Re: Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835

Hello David,

 

I added the XML tags so you can copy and paste into a file and import.

 

The attendant Key will appear like a contact of Line key and you can cover the separate park orbits.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 17 of 21
davidsimmonds
Advisor

Re: Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835

I do not have an Attendant key anywhere in the display of my phones. Is there something I need to do to make it appear? I am using the phones and 3cx in a home environment. So voicemail is assigned to one of the extensions; 101 in my case. I have 101-109 as extensions. All phones ring in the same group but there is only one vmail. Is 101 the attendant?

Message 18 of 21
SteffenBaierUK
Polycom Employee & Community Manager

Re: Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835

Hi davidsimmonds

you really need to work with 3CX on this as I am not able to advise you on 3CX specific questions.

 

Check under your System Extensions Status as the SPx Extensions should be listed there as shared park extensions 0 to 9

 

If not then your system may not be licensed but again this is something 3CX needs to help you with.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 19 of 21
davidsimmonds
Advisor

Re: Replace Transfer soft key with Blind Transfer on VVX 600 running 4.1.6.4835

I am licensed with a Pro version which includes Call Park. Under Extension Status I do not show SP extensions.

Message 20 of 21