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Replace on screen TRANSFER key with "BLINDXFER"?

SOLVED
xmel
Occasional Advisor

Replace on screen TRANSFER key with "BLINDXFER"?

Hi,

IP550 with 4.02 UC.

After receiving a call, the following options are available: HOLD, END CALL, TRNSFER, CONFERNC.

Since BlindXfer are frequently used, can the normal Trasfer button be converted to a BLINDXFER button?

Is there a setting to have blind transfer as the default transfer mode (without having to press transfer>blind> transfer)?

I found a setting but it seems to apply to only the IP32x,IP33x....  "call.transfer.blindPreferred".

I also tried:

<efk> <version efk.version="2" /> <efklist efk.efklist.4.mname="blndxfer1" efk.efklist.4.label="Blind Transfer" efk.efklist.4.status="1" efk.efklist.4.action.string="$P1N4$$Trefer$" /> <efkprompt efk.efkprompt.1.status="1" efk.efkprompt.1.label="Extension: " efk.efkprompt.1.userfeedback="visible" efk.efkprompt.1.type="numeric" /> </efk> <softkey softkey.5.label="BlindXfer" softkey.5.action="!blndxfer1" softkey.5.enable="1" softkey.5.precede="1" softkey.5.use.idle="0" softkey.5.use.active="1" softkey.5.use.alerting="" softkey.5.use.dialtone="" softkey.5.use.proceeding="" softkey.5.use.setup="" softkey.5.use.hold="1" softkey.feature.basicCallManagement.redundant="0" />


Doing this removes HOLD, TRNSFER, CONFRNC. Also, the prompt stays on the screen if I press BLINDXFER>BLF button.


Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Replace on screen TRANSFER key with "BLINDXFER"?

Hello xmel,

 

download the PDF File rather than looking at it within your Browser should allow Adobe to show the 4 attached files.

 

I have also attached these here.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Replace on screen TRANSFER key with "BLINDXFER"?

Hello xmel,

 

HOLD, TRNSFER, CONFRNC is removed as you disabled softkey.feature.basicCallManagement.redundant="0"

 

this is explained on Page 502 on the UCS 4.0.1 Admin Guide:

 

Control the display of the Hold, Transfer, and Conference soft keys. If set to 0 and the phone has hard keys mapped for Hold, Transfer, and Conference functions (all must be mapped), none of the soft keys are displayed.

 

call.transfer.blindPreferred is only supported on SoundPoint IP 321, 331, and 335 as explained on Page 406 on the Admin Guide.

 

You will need to have to understand the basic functionality of the EFK / Softkey Changes.

 

You want to change Softkey 2 in the active state then you can either remove all as done above and manually adding these or precede the original Softkey 2 with a "new" Blind transfer softkey and literally simulate the Key presses usually needed for a blind transfer to happen.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
xmel
Occasional Advisor

Re: Replace on screen TRANSFER key with "BLINDXFER"?

HI Steffen,

 

How do simulate the blind transfer? Could you please provide the macro code?

 

Using "$P1N6$$Trefer$" has one problem. It doesn't place the call on hold while the digits are pressed.

How do I I place the call on hold while the prompt is occuring?

 

$Chold$$P1N6$$Trefer$ doesn't seem to work.

 

 

Message 3 of 8
xmel
Occasional Advisor

Re: Replace on screen TRANSFER key with "BLINDXFER"?

Steffen,

 

I see that TB42250 reference "attached configuration files" that may have a solution, do you know where I can acquire these files?


 


 

 

 

Message 4 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Replace on screen TRANSFER key with "BLINDXFER"?

Hello xmel,

 

download the PDF File rather than looking at it within your Browser should allow Adobe to show the 4 attached files.

 

I have also attached these here.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 8
xmel
Occasional Advisor

Re: Replace on screen TRANSFER key with "BLINDXFER"?

Thanks Steffen. Got it working:

 

<efk>
    <version efk.version="2" />
    <efklist
        efk.efklist.4.mname="blndxfer1"
        efk.efklist.4.label="Blind Transfer"
        efk.efklist.4.status="1"
        efk.efklist.4.action.string="$FTransfer$$Cpause1$$FSoftKey3$"
    />
        
</efk>
   <softkey
     softkey.5.label="BlindXfer"
     softkey.5.action="!blndxfer1"
     softkey.5.enable="1"
     softkey.5.precede="1"
     softkey.5.use.idle="0"
     softkey.5.use.active="1"
     softkey.5.use.alerting=""
     softkey.5.use.dialtone="0"
     softkey.5.use.proceeding="0"
     softkey.5.use.setup=""
     softkey.5.use.hold="1"
     softkey.feature.basicCallManagement.redundant="1"
   />

Message 6 of 8
xmel
Occasional Advisor

Re: Replace on screen TRANSFER key with "BLINDXFER"?

Hi Steffen,

 

Although the macro works, is there a way to eliminate the required pause? On the a high call volume station, this pause is noticeable and hinders speedy transfers.

 

This what I currently have "$FTransfer$$Cpause1$$FSoftKey3$". Changing it to $FTransfer$$FSoftKey3$" breaks it. Your help is apprecaited!

 

<softkey
     softkey.5.label="BlindX"
     softkey.5.action="$FTransfer$$Cpause1$$FSoftKey3$"
     softkey.5.enable="1"
     softkey.5.precede="1"
     softkey.5.use.active="1"
     softkey.5.use.alerting="0"
     softkey.5.use.dialtone="0"
     softkey.5.use.hold="1"
     softkey.5.use.idle="0"
     softkey.5.use.proceeding="0"
     softkey.5.use.setup="0"

     softkey.feature.basicCallManagement.redundant="1"
   />

 

Message 7 of 8
alisade
Occasional Advisor

Re: Replace on screen TRANSFER key with "BLINDXFER"?

I took care of the transfer without simulation, as below, however my problem is that when I want to make the hard key do the same blind transfer as the softkey the redundant soft keys show up again, although I have already disabled them, please look at the below

 

I need to disable attended transfers and replace it with blind, I also need to force the hard key to do Blind transfer instead of Attended, below is my config

1. Disable primary functions: (They all come together so to disable transfer I had to disable them all)
softkey.feature.basicCallManagement.redundant="0"

2. Create the basic functions using EFK
        efk.efklist.4.mname="blndxfer1"
        efk.efklist.4.label="Transfer"
        efk.efklist.4.status="1"
        efk.efklist.4.action.string="$P1N4$$Trefer$"

        efk.efklist.5.mname="myhold1"
        efk.efklist.5.label="Hold"
        efk.efklist.5.status="1"
        efk.efklist.5.action.string="$FHold$"

        efk.efklist.6.mname="myconf1"
        efk.efklist.6.label="Conference"
        efk.efklist.6.status="1"
        efk.efklist.6.action.string="$FConference$"
3. Assign soft keys
    softkey.3.action="!myhold1"
    softkey.3.enable="1"
    softkey.3.precede="1"
    softkey.3.use.idle="0"
    softkey.3.use.active="1"
    softkey.3.use.alerting=""
    softkey.3.use.dialtone=""
    softkey.3.use.proceeding=""
    softkey.3.use.setup=""
    softkey.3.use.hold=""

    softkey.4.action="!blndxfer1"
    softkey.4.enable="1"
    softkey.4.precede="1"
    softkey.4.use.idle="0"
    softkey.4.use.active="1"
    softkey.4.use.alerting=""
    softkey.4.use.dialtone=""
    softkey.4.use.proceeding=""
    softkey.4.use.setup=""
    softkey.4.use.hold=""

    softkey.5.action="!myconf1"
    softkey.5.enable="1"
    softkey.5.precede="1"
    softkey.5.use.idle="0"
    softkey.5.use.active="1"
    softkey.5.use.alerting=""
    softkey.5.use.dialtone=""
    softkey.5.use.proceeding=""
    softkey.5.use.setup=""
    softkey.5.use.hold=""
4. Assign the hard key
        <keys key.scrolling.timeout="1"
                key.IP_550.37.function.prim = "SoftKey3"
                key.IP_650.37.function.prim = "SoftKey3"
        />
The problem is everything is fine before step 5, once I add the hard key the disabled primary function softkeys are automatically added although I have explicitly disabled them. 
Can you please help me with this. 
Message 8 of 8