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Replacement Hookswitch Tab

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Valued Contributor

Replacement Hookswitch Tab

I somehow lost the hookswitch tab from one of my SoundPoint 335s during transport.  Must've fallen out.  How do I order a replacement plastic tab?  So far in my searching, I have not found a way to order replacement parts such as this.

 

-- Nathan

Message 1 of 18
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Replacement Hookswitch Tab

Hello Nathan,

 

please check your community mail.

 

Best Regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 7 of 18
17 REPLIES 17
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Polycom Employee & Community Manager

Re: Replacement Hookswitch Tab

Hello Nathan,


I am currently internally about this. Would you be able to provide a photo of the part so I know what exactly we are talking about?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 18
Highlighted
Polycom Employee & Community Manager

Re: Replacement Hookswitch Tab

Hello Nathan,


I am currently internally about this. Would you be able to provide a photo of the part so I know what exactly we are talking about?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 18
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Valued Contributor

Re: Replacement Hookswitch Tab

The part is depicted in step 5 (page 4) of this Polycom support document that outlines its use and purpose:

 

http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Wallmount_...

 

Thanks,

 

-- Nathan

Message 4 of 18
Highlighted
Valued Contributor

Re: Replacement Hookswitch Tab

The part is depicted in step 5 (page 4) of this Polycom support document that outlines its use and purpose:

 

http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Wallmount_...

 

Thanks,

 

-- Nathan

Message 5 of 18
Highlighted
Polycom Employee & Community Manager

Re: Replacement Hookswitch Tab

Hello Nathan,

 

I am awaiting some feedback from the PM how we could get you a single item.

 

i will respond once I have this.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 18
Highlighted
Polycom Employee & Community Manager

Re: Replacement Hookswitch Tab

Hello Nathan,

 

please check your community mail.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 7 of 18
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Occasional Visitor

Re: Replacement Hookswitch Tab

Hi there,

 

I am also looking for 2 of these replacement hookswitch tabs, but my application is for a CX600.  Is there a way to order these?  Thank you!

 

Sincerely,

Chris

Message 8 of 18
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Occasional Visitor

Re: Replacement Hookswitch Tab

I am also interested in finding out if there is a part number to replace the reversible hookswitch tab on the Polycom IP 335 phones.  Is there a part number or way to obtain these directly?

Message 9 of 18
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Valued Contributor

Re: Replacement Hookswitch Tab

I just realized that although I had thanked Polycom via e-mail, I had failed to come back here and post an update to this.  Polycom DEFINITELY went way above-and-beyond in getting me this simple part.  I don't know whether they have since made these order-able, but back when I posted this, they FedEx'd me a replacement a no charge.  I was shocked.  My whole intent in posting this question was simply to find out how to order, and I was perfectly willing to pay for the part.  Amazing service.  Thanks again to Polycom.

 

-- Nathan

Message 10 of 18