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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I somehow lost the hookswitch tab from one of my SoundPoint 335s during transport.  Must've fallen out.  How do I order a replacement plastic tab?  So far in my searching, I have not found a way to order replacement parts such as this.

 

-- Nathan

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Nathan,

 

please check your community mail.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

17 REPLIES 17
HP Recommended

Hello Nathan,


I am currently internally about this. Would you be able to provide a photo of the part so I know what exactly we are talking about?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Nathan,


I am currently internally about this. Would you be able to provide a photo of the part so I know what exactly we are talking about?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The part is depicted in step 5 (page 4) of this Polycom support document that outlines its use and purpose:

 

http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Wallmount_...

 

Thanks,

 

-- Nathan

HP Recommended

The part is depicted in step 5 (page 4) of this Polycom support document that outlines its use and purpose:

 

http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Wallmount_...

 

Thanks,

 

-- Nathan

HP Recommended

Hello Nathan,

 

I am awaiting some feedback from the PM how we could get you a single item.

 

i will respond once I have this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Nathan,

 

please check your community mail.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi there,

 

I am also looking for 2 of these replacement hookswitch tabs, but my application is for a CX600.  Is there a way to order these?  Thank you!

 

Sincerely,

Chris

HP Recommended

I am also interested in finding out if there is a part number to replace the reversible hookswitch tab on the Polycom IP 335 phones.  Is there a part number or way to obtain these directly?

HP Recommended

I just realized that although I had thanked Polycom via e-mail, I had failed to come back here and post an update to this.  Polycom DEFINITELY went way above-and-beyond in getting me this simple part.  I don't know whether they have since made these order-able, but back when I posted this, they FedEx'd me a replacement a no charge.  I was shocked.  My whole intent in posting this question was simply to find out how to order, and I was perfectly willing to pay for the part.  Amazing service.  Thanks again to Polycom.

 

-- Nathan

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