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Requirements for reverse lookup of local directory

SOLVED
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Advisor

Requirements for reverse lookup of local directory

Hi,

I have a Soundpoint 450 IP FW 3.2.6.

My local directory looks like this:

<directory>
  <item_list>
     <item>
       <ln>Mobile</ln>
       <fn>My</fn>
       <ct>00123456</ct>
       <sd />
       <rt />
       <dc />
       <ad>0</ad>
       <ar>0</ar>
       <bw>0</bw>
       <bb>0</bb>
     </item>
  </item_list>
</directory>

 

I'd expect the phone to show on display My Mobile when there is a call from 00123456. But it does not. Do I have to set some parameter?

 

Thanks in advance!

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: Requirements for reverse lookup of local directory

Hello Jan,

 

please check this FAQ post => here <=

 

Quote:

 

An incoming call can also be identified via a Name rather than a number when utilizing the up.useDirectoryNames="1" Parameter.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: Requirements for reverse lookup of local directory

Hello Jan,

 

please check this FAQ post => here <=

 

Quote:

 

An incoming call can also be identified via a Name rather than a number when utilizing the up.useDirectoryNames="1" Parameter.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Advisor

Re: Requirements for reverse lookup of local directory

Thanks! Works as expected now :-)

Message 3 of 3