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Reset a phone back to true factory defaults - as in out of the box

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Occasional Visitor

Reset a phone back to true factory defaults - as in out of the box

I have a set of phones (IP 450) that were previously set up on another phone system.  I'm now trying to set them up on Vonage, but I'm having an issue setting up the provisioning server because the previous config disabled the web interface.  I've tried factory resetting the line and device settings, but still can't access the web interface, even though I can ping it just fine.  Then, I downloaded the 4.0.7 Split package and have the phone grabbing those contents from an FTP server.  However, the phone does hit the FTP server and grabs files, but it eventually says the application is not compatible with the phone and loop reboots from there.  Am I missing a critical step in resetting this device back to a true out-of-the-box configuration?  I was really hoping factory resetting would re-enable the web interface so I could just simply put in the Vonage provisioning server and be done.  Any suggestions would be greatly appreciated :)

 

Thanks!

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Polycom Employee & Community Manager

Re: Reset a phone back to true factory defaults - as in out of the box

Hello @sdbyrd,

Actually you most likely used a software prior to UC Software 4.0.x so you need the Updater / Upgrader together with a UC Software.

 

All expained here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Reset a phone back to true factory defaults - as in out of the box

Hello @sdbyrd,

welcome to the Polycom Community.

First of all the phones latest compatible software would be 4.0.13 so please download this.

 

The only other reason for the phone to display this message would be the unit being a development signed unit issued by Polycom for testing purposes.

 

These units ought to be returned to Polycom so please post a MAC address of such unit so we can check this internally as they are Polycom property. They cannot be used in the field.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: Reset a phone back to true factory defaults - as in out of the box

MAC is 00:04:F2:2E:3F:55

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Reset a phone back to true factory defaults - as in out of the box

Hello @sdbyrd,

Actually you most likely used a software prior to UC Software 4.0.x so you need the Updater / Upgrader together with a UC Software.

 

All expained here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
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Occasional Visitor

Re: Reset a phone back to true factory defaults - as in out of the box

Everything worked after upgrading the UC software!  Thank you so much for the assistance and great documentation :)

Message 5 of 5