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Reset cloud configuration

Reset cloud configuration

on my vvx450 firmware 6.3 and 6.4 i see an option for "reset cloud configureation" in the reset defaults section. 

 

what exactly is that resetting? I can find much documentation on it. 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Reset cloud configuration

Hello @IsThisTheKrustyKrab ,

 

Welcome to the Poly Community.


From our FAQ:

 

Apr 11, 2019 Question: How can I determine the source of a configuration on my Phone?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4

Re: Reset cloud configuration

I did read that guide before and it didnt help me too much. 

 

I just noticed that the reset cloud config showed up on the new ucs firmwares. I hadnt seen that before. So i wondered what that was/ what exactly it is doing. 

 

is that for resetting stored phone config info when you are using a cloud share instead of a FTP or something ? 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Reset cloud configuration

Hello @IsThisTheKrustyKrab 

 

yes, it allows you to reset individual settings received via different methods/sources without the need to fully reset the device.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4