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Reset with Mac id enter the alpabetical character on the phone - How?

davidjay
Occasional Visitor

Reset with Mac id enter the alpabetical character on the phone - How?

Hi,

I'm trying to reset my phone by entering in the MAC Id

I'm too sure how to enter the characters.

There is icon that has 1->Aa, or A->a1 and a->1A

Which one do I press for numeric and alphabetical character

Thanks
David j.

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Reset with Mac id enter the alphabetical character on the phone - How?

Hello David,

 

welcome to the Polycom community.

 

We do not publicly advertise in this Forum how to use this procedure so I kindly ask you not to provide more details on this.

 

  • The 1->Aa shows that the Phone is in Numerical mode and pressing the Icon would change it to capital Alphabetical mode
  • The A->a1 shows that the Phone is in capital Alphabetical mode and pressing the Icon would change it to lower case Alphabetical mode
  • The a->1A shows that the Phone is in lower case Alphabetical mode and pressing the Icon would change it to numerical mode

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Riffman
Occasional Visitor

Re: Reset with Mac id enter the alphabetical character on the phone - How?

Having problems with the "MAC" reset method.  I understand the details are not described here.  I have a phone with unknow password and the MAC methood is not working.  Is there a way the previous user "Locked" this phone so I could not reset.  If not where can I get detailed steps to complete.  Love the phones - this is the first time I have had any problems.

Thanks,

Riffman

Message 3 of 3