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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-20-2012 05:50 PM

HP Recommended

Resetting Polycom 501

My 501 is acting odd. When trying to get to the Admin changes menu, the ONLY thing I can do is change the password. I cannot change any network settings on the phone. When I navigate using the Soundpoint IP utility in a browser, I get the menus, but I cannot change anything because the authorization dialog comes up and I cannot get past it. I use Polycom as the User, but no password works (even 456).  This works on all my other 501s.

 

I tried a *468 reset, REMOVED BY MOD AS THIS INFORMATION IS NOT PUBLICLY DISCLOSED. I tried the Arrow, Del, etc. reset and no change either. I cannot make any changes to this phone OR Reset it!

 

Your help is greatly appreciated!

 

1 REPLY 1

‎01-24-2012 04:09 AM

HP Recommended

Hello fastfile,

 

how do you do the Factory Reset multiple Key Combination ?

 

It has to be done whilst the countdown screen is show just after the Phone starts booting.

 

What is the Software Version of the Unit ? The latest is 3.1.7

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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