Plantronics + Polycom. Now together as Poly Logo

Resetting Polycomm IP Soundstation 4000 to factory default

Occasional Visitor

Resetting Polycomm IP Soundstation 4000 to factory default

Hello All,


I have a used Polycomm  Soundstation IP 4000.  I currently cannot configure it for our network because I do not have the admin password.  Is there anyway to factory default this device??  I found some steps where it asks to use the *, 6, and 8 keys during boot and also attempt to enter the <removed by the moderator> as the password.  I've tried these both to no avail.  Please advise if I have any more options.



Message 1 of 2
Polycom Employee & Community Manager

Re: Resetting Polycomm IP Soundstation 4000 to factory default

Hello acorrales,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact our support team .

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2