Ressource attendant and Asterisk 11 Inuse and ringing

[DavidG]

Hi,

As per this document : http://support.polycom.com/global/documents/support/technical/products/voice/Static_BLF_TB62475.pdf on page 14 it's written : 

The LED adjacent to the remote line that is ringing flashes green and red if there are one or more active or held calls and one or more incoming calls on the remote line. 

I'm using Asterisk 11.X and UCS 5.5.0.20556 on a Polycom VVX 500 and it's not working as expected. If the phone I'm monitoring is on an active call and the same user receive another call, the status on the phone that monitor this extension is only displaying ringing (flashing green) and not flashing green and red ad per the documentation. 

Anyone was able to get this to work as expected with asterisk ?

I have done a sip capture but I'm not sure which type of notify the phone expect in this situation.

Thx !

[SteffenBaierUK]

Hello DavidG,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 4, 2011 Question: How can I setup a Busy Lamp Field / BLF with an Digium Asterisk SIP Server?

Resolution: Please check => here <=

The above has example scenarios and traces/logs. If you found a bug please report this to Polycom via your reseller.

Best Regards

Steffen Baier

Polycom Global Services

[DavidG]

Hi,

I followed this faq to set it up but in this document, the scenario I'm talking about is not there. If the monitored extension is already on the phone and receive another call, which notify the monitoring Polycom phone expect exactly ? I would like to make sure the bug is not in Asterisk.

[SteffenBaierUK]

Hello DavidG,

I actually had some time before work so I tried this briefly and it works aka the Green LED flashes if the caller is already on a call and receives another call. I tested this using the current GA Build 5.5.1.12442

I used:

<normal attendant.behaviors.display.spontaneousCallAppearances.normal="0"/>

in my CFG so I did not get the pop up on my phone.

Busy State:

2nd Caller ringing (LED actually flashes green):

Briefly looking at the logs I assume we are looking at an early state in regards of the 2nd call.

 
Best Regards

Steffen Baier

Polycom Global Services

[DavidG]

Hi Steffen,

Yes it's flashing green but in the Polycom document it's written :

The LED adjacent to the remote line that is ringing flashes green and red if there are one or more active or held calls and one or more incoming calls on the remote line.

On your second screenshot, the line should be flashing red and green.

[SteffenBaierUK]

Hello DavidG,

in the short time I had testing this I overlooked this.

It may be an error in the Admin Guide or a Bug on our end. I suggest working with a Polycom reseller and getting this into support.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello DavidG,

as I was already playing with it I escalated it internally as VESC-7300

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello DavidG,

This is a limitation on the Asterisk end as NOTIFY's from the server always use the same dialog ID.

The RED / GREEN LED implementation only works if the server updates the dialog ID

In the Asterisk example the monitored Extension was 3030. Every NOTIFY for this Extension on the monitoring phone contained <dialog id="3030">

Using a SipX Server instead works.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services