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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I am executing below command to make call

curl -k -X POST -H "Content-Type: application/JSON" https://Polycom:789@172.16.108.7/api/v1/callctrl/dial -d "{\"data\": {\"Dest\": 123,\"Line\": 1,\"Type\": \"SIP\"}}"

 

But I am getting error {"Status": "4002"}

 

My question is whether rest API will work only when phone is registered ?

3 REPLIES 3
HP Recommended

Hello @Shashidhar 

 

from the 6.1.0 REST API Admin Guide >here<

 

  • 4002 > If a line is not registered.

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Thanks for your reply. I got what ever you said from document my question is will this API work only when endpoint is registered ?

 

If end point is not registered what happens ?

HP Recommended

Hello @Shashidhar ,

 

to my own personal knowledge, and my own testing, you cannot.

 

If that answer is not satisfactory for you please open a support ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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