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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-12-2014 02:29 PM

HP Recommended

I received this phone from work. I tried resetting the configurations and now my phone is all bugged out. I cant even call out and I lost use of my 2nd line.

 

My Boot Server: Option 66

BootSrv Opt: 150

BootSrv T...: IP Address

 

Server Type: FTP

Server Addr: 0.0.0.0

 

This is what its set to at the moment. These where the only 2 sections I messed with besides resetting. I believe I need to download new software or firmware and from a provisionary server but Im not too certain. Someone help please.

 

Thanks,
Gary

1 REPLY 1

‎04-14-2014 02:18 AM

HP Recommended

Hello Gary,

welcome to the Polycom Community.

 

As the headline for the topic is factory resetting and then a question in regards of firmware I will provide multiple answers.

The community's VoIP => FAQ <= contains these post's here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

Above should explain all and you will need the SIP registration details from your SIP provider.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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