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Ring Back

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Frequent Advisor

Ring Back

I have noticed that my VVX300 only plays the ringback tone approximately 3-4 seconds after it receives the 180.

For example the call is placed

the phone receives the 180 @ 0.411990 seconds.

The ringback is played at approximately 4 seconds.

 

Phone Information
Phone Model     VVX 300
Part Number     3111-46135-002 Rev:2
IP Address     192.168.10.101
UC Software Version     5.0.1.4068
BootROM Software Version     5.2.1.3271

 

 

Message 1 of 9
8 REPLIES 8
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Polycom Employee & Community Manager

Re: Ring Back

Hello SamF,

Welcome back to the Polycom community.

 

Is this a LYNC or a SIP Server issue?

 

The community's VoIP => FAQ <= contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Above will explain how you can locally attempt to troubleshoot this issue.

 

If the FAQ post is insufficient to do so please contact your Polycom reseller so this can be brought up to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Highlighted
Frequent Advisor

Re: Ring Back

Steffen,

 

Pcap's I have that is how i know the exact times of the 180 :-)

The issue with the Polycom Log is I dont see time stamps in it  to compare.

Message 3 of 9
Highlighted
Polycom Employee & Community Manager

Re: Ring Back

Hello SamF,

 

if you set a time server on the phone the logs will contain the correct time and date.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
Highlighted
Frequent Advisor

Re: Ring Back

Steffen,

 

Thanks for the fast reply, this is line from my log file

0122141422|sip  |0|00|<<<Packet Received
0122141422|sip  |0|00|    SIP/2.0 180 Ringing

Where is the time and date suppose to be?

I have timeservers

I see random line as such

0122141422|sip  |0|00|    Date: Wed, 22 Jan 2014 19:14:22

 

Thanks,

Message 5 of 9
Highlighted
Polycom Employee & Community Manager

Re: Ring Back

Hello SamF,

 

0122141422 = Jan/22/14:14:22

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Highlighted
Frequent Advisor

Re: Ring Back

Thanks again,

I guess that wont help as we are dealling with an issue of seconds not minutes.

 

I guess ill contact Polycom and see if they can open a ticket.

 

Message 7 of 9
Highlighted
Polycom Employee & Community Manager

Re: Ring Back

Hello SamF,

 

I am unsure if I made myself not clear enough but

 

0122141422 = Jan/22/14:14:22

 

translates as

 

0122141422 = MMDDHHMMSS

 

The last two digits are seconds.

 

But you are correct, the escalation path is via your Polycom reseller to bring it to the attention of Polycom support.

 

Please also provide a last update if you are using LYNC or SIP.

 

Best Regards

 

Steffen Baier

 

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
Highlighted
Frequent Advisor

Re: Ring Back

Steffen,

 

SIP

 

Thanks,

Message 9 of 9