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Ringer Volume Lock

Occasional Contributor

Ringer Volume Lock

Is there a config option to prevent the user from changing the volume level for the ringer? We have a customer on a poly 330(3.3.4) that wants to remove the ability to adjust the ringer volume from their receptionist's phone. 

Message 1 of 6
5 REPLIES
Occasional Advisor

Re: Ringer Volume Lock

I had aplied a configuration for volume lock on my Polycom IP 330 UC Software 3.2.x whit the sintax

 

<gains
    voice.gain.rx.digital.ringer.IP_330="15"

/>

 

In this way, the volume up and down botton appers change, but the volume not change. OK, until this has the I wanted.

 

But not it is not working more.

 

I need from a help too.

 

Henrique Brambila
-------------------------
Telecomunication Analyst
Message 2 of 6
Polycom Employee & Community Manager

Re: Ringer Volume Lock

Hello hbrambila,

welcome back to the Polycom community.

Some or a couple of your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 6
Occasional Advisor

Re: Ringer Volume Lock

Hello Steffen,

 

I'm so sorry, but when I mark the posts as "Accept as solution"?  I did not find this option! 

 

Henrique Brambila
-------------------------
Telecomunication Analyst
Message 4 of 6
Polycom Employee & Community Manager

Re: Ringer Volume Lock

Hello hbrambila,

Please only check the post(s) that contained the information which fixed your issue.

 

acceptAsSolution.PNG


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 6
Occasional Advisor

Re: Ringer Volume Lock

Steffen, 

 

This option isn't enable to me!

 

Look the attached image:

 

 

Henrique Brambila
-------------------------
Telecomunication Analyst