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Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

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Advisor

Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

One of our customers operators is using 650s with the new UC firmware 3.3.1

 

The operator says that sporadically (no specific pattern) she will hear ringing sound while she is on call with another person, the ringing sound is not audible to the other party.

 

We did capture traps and there is no ringing tone in the captured data on the phone port.. any clues??

 

Do we know when Polycom is releasing the next version of their firwmare??? It's been a while.

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Polycom Employee & Community Manager

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

Hello Ritesx,

 

welcome to the Polycom Community.

 

As Hugo advised in this post here please communicate this issue via your reseller or open a Polycom Support Ticket.

 

Best regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Polycom Employee & Community Manager

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

Hello Ritesx,

 

welcome to the Polycom Community.

 

As Hugo advised in this post here please communicate this issue via your reseller or open a Polycom Support Ticket.

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
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Advisor

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

For those reading this forum for the same issue, switching back to 3.2.x firmware would likely resolve your issue (we have only tried 3.2.2 which works).

Message 3 of 4
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Polycom Employee & Community Manager

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

Hello Ritex,


68267 in the new UCS 3.3.2 Release should address this issue.


Best Regards 

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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