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Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

SOLVED
Advisor

Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

One of our customers operators is using 650s with the new UC firmware 3.3.1

 

The operator says that sporadically (no specific pattern) she will hear ringing sound while she is on call with another person, the ringing sound is not audible to the other party.

 

We did capture traps and there is no ringing tone in the captured data on the phone port.. any clues??

 

Do we know when Polycom is releasing the next version of their firwmare??? It's been a while.

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

Hello Ritesx,

 

welcome to the Polycom Community.

 

As Hugo advised in this post here please communicate this issue via your reseller or open a Polycom Support Ticket.

 

Best regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Advisor

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

For those reading this forum for the same issue, switching back to 3.2.x firmware would likely resolve your issue (we have only tried 3.2.2 which works).

Message 3 of 4
Polycom Employee & Community Manager

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

Hello Ritex,


68267 in the new UCS 3.3.2 Release should address this issue.


Best Regards 

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4