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Ringtone Soundstation 5000

Occasional Visitor

Ringtone Soundstation 5000

Hi,

 

we have 4 SoundStation IP 5000 and the user want to know if its possible to let the ring tone (internal call)

ring more often then only 1 time.

 

If you call an internal number from the station the ring tone rings only one time and the silence, you see in the display that the device ist still calling the number - but without a ring tone. The users want to change that to a permanent ring tone while calling.

 

Except from this there are no issues with the deivices. I guess its just a configuration - but we did not find where to configure.

 

Please can someone help out with this question?

 

Thanks in advance.

zausel

Message 1 of 4
3 REPLIES
Highlighted
Polycom Employee & Community Manager

Re: Ringtone Soundstation 5000

Hello zausel,


welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Ringtone Soundstation 5000

Hey Steffen, thank you for the advice.

 

So i like to post some aditional Informations:

 

Serie:               3111-30900-001 Rev.: H

Beschriftung:  SIP

Version:           4.0.4.3429

Beschriftung: PolyDSP Titan Mem1 FS12 (G.729)

 

I can not see the Webinterface to check the updater Version - the interface its locked after the auto provisioning process.

 

I am sorry i did not add this in the original post since it did not appear like an real bug or something.

The Stations work fine - we only want the ring tone (with use to ring only one time) ring further while calling, thats all.

 

Thanks in advance for giving us a helping hand with this.

Message 3 of 4
Polycom Employee & Community Manager

Re: Ringtone Soundstation 5000

Hello zausel,


The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

I assume that we get some kind of 183 and/or early Media and therefore stop playing our own Call progress tone.

 

Your first action should be upgrading to a currently supported version like UC Software 4.0.12 and then try and troubleshoot based on the above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4