Plantronics + Polycom. Now together as Poly Logo

SCA and LineSeize behaviour

Occasional Advisor

SCA and LineSeize behaviour

I'm wondering if there is a solution to ALWAYS place calls from the first line when SCA is configured.

By default phone would place a call from the last used line, if call.stickyAutoLineSeize is enabled, call would be initiated on the same SIP line that is currently in focus (so if SCA person is on a call, 2nd call would go from that line, not the primary line).

 

There has been multiple topics in the past but I can't figure out if there's a way to always force calls from the primary line, no matter what or who is/was caling recently.

 

It might be a feature request (unless it's already in the works) as this sounds like a bug for everyone with multiple lines on a phone.

 

 

Let's say we are trying it on VVX 401/601 phone runnig 5.8.2 ( we could try 5.9.1 but I don't see any related featurs in the release notes).

 

Thank you!

Message 1 of 2
1 REPLY 1
Highlighted
Occasional Advisor

Re: SCA and LineSeize behaviour

Just wondering if there any viable solution to this, or it's a feature request that needs to go via appropriate channels?

 

Thank you!

Message 2 of 2