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SCA causing secondary outbound call to go to a different line

SOLVED
Darren Schaff
Occasional Contributor

SCA causing secondary outbound call to go to a different line

Hello,

 

We have setup a very unique situation where we are mimicing a turret phone setup over VoIP on the Polycom VVX 500.  We have everything working, however there is one issue.

 

The private line that is on line 1 when on a call and attempting to make a new call ( put call on hold -> press New Call ) This takes the line to the 1st SCA.  This is a problem because the SCA has an Auto Dial out, and for the life of me I can't figure out why the polycom is not using the first registration for all private lines.

 

The setup is as follows.

 

Line 1 ( private line ) This is for making outbound calls.  We then use the reassignment to push all the SCA lines to the expansion module.  These SCA's are on auto off hook.

 

<lineKey.reassignment lineKey.reassignment.enabled="1" />
<lineKey.1 lineKey.1.category="Line" lineKey.1.index="1" />
<lineKey.13 lineKey.13.category="Line" lineKey.13.index="3" />
<lineKey.14 lineKey.14.category="Line" lineKey.14.index="4" />
<lineKey.15 lineKey.15.category="Line" lineKey.15.index="5" />
<lineKey.16 lineKey.16.category="Line" lineKey.16.index="6" />
<lineKey.17 lineKey.17.category="Line" lineKey.17.index="7" />

 Is there a configuration that I am missing to allow multiple outbound calls to be strictly on Line 1?

 

I have attached the phone config file.

1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: SCA causing secondary outbound call to go to a different line

Hello Darren,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

I suggest you check the call.stickyAutoLineSeize parameter.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: SCA causing secondary outbound call to go to a different line

Hello Darren,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

I suggest you check the call.stickyAutoLineSeize parameter.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Darren Schaff
Occasional Contributor

Re: SCA causing secondary outbound call to go to a different line

Hello,

 

The stickyAutoLineSeize does what we need to do on the main line.  The only issue is the side car SCA users aren't suppose to be able to do multiple calls but its a minor issue.  

 

 

Thank you

Message 3 of 3