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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-17-2014 12:44 PM

HP Recommended

Hi,

I am using IP-335 phones. I have a call appearance that shows up on a secretary's phone. When the manager takes a call, the line on the secretary's phone goes red, as expected. However, when the manager hangs up, the line light on the secretary's phone stays on for almost 4 minutes. This is confusing for the secretary, since she still believes the manager to be on the phone still, even though he is not. Is this behavior that can be controlled? How do I get the light to go out immediately upon hang up? We run Interactive Intelligence here.

Thanks,

Larry

5 REPLIES 5

‎03-17-2014 02:09 PM

HP Recommended

Hello Larry,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-18-2014 05:41 AM

HP Recommended

Our IP 335 phones are running sw version 4.0.1.13681.

 

Our PBX is Interactive Intelligence CIC v4 SU2.

 

Thanks, Larry

Was this reply helpful? Yes No

‎03-18-2014 06:00 AM

HP Recommended

Hello Larry,

UCS 4.0.1 was released back at the end of 2011 so I would suggest the first step would be testing this against a more current version.

 

I believe we have some issues (not yet verified) running UCS 4.0,5 and 4.0.6 but a good starting point for you would be UCS 4.0.4

 

After testing this and if you still have issue I would suggest to raise this via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-24-2014 08:06 AM

HP Recommended

Hi,

 

My PBX vendor, Interactive Intelligence, has not vetted any version beyod 4.0.1.13681 yet, and won't support anything later. I have a support ticket open with them on this issue.

 

So it appears that it could be one of two things: a problem with the phone firmware, or a problem with the PBX communications with the phone. Is there any reason to point the finger in one direction or the other? I just want the light to go out when the user sharing the appearance hangs up. Since a firmware upgrade was recommended, does that imply that there may be an issue with certain versions? I'd be happy to know if it was a known issue, but my research is proving futile and I can't help my end user with what seems like such a trivial function...

 

Thanks,

 

Larry.

Was this reply helpful? Yes No

‎03-24-2014 08:16 AM

HP Recommended

Hello Larry,

 

troubleshooting this should be pretty easy as you simply need to check if the Server sends a NOTIFY to the phone informing it about the state change.

 

The Software release notes have a multitude of BLF issues within and I simply advise to test the software on one phone.

 

You can then work with InIn and/or your Polycom reseller to brings this to the attention of our Support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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