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SIP7000 with HDX6000 adding an extension to a conference?

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Occasional Advisor

SIP7000 with HDX6000 adding an extension to a conference?

Hi All,

 I have a SIP 7000 connected to a HDX 6000, when I press "Add Phone" and dial 5 digits to add an internal extension to a conference, when the called extension answers there is no talk path or the called extension is not added to the conference until I press "Hold" then "Resume" If I dial 9 and 10 digits (outside call) the call is in the conference as soon as the called party answers.  If I disconnect the HDX 6000, the called extension is in the conference as soon as they answer.

 

 The user guide says " For certain audio-only a conference is not automatically created. To create a conference, press the "Add Phone soft key again"  But  I don't have that option at this point, only "Video" "Hold" and "Manage"

 

 We have upgraded the code on both the SIP 7000 and HDX 6000.  

 

 I tried removing the Digit Map and Digit Map Timout, no change. 

 

What am I missing or what should I be looking at ?

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: SIP7000 with HDX6000 adding an extension to a conference?

Hello sptitze,

 

Please ensure always to consult the release notes, in this case HDX => here <= Page 66 advises that you at least need UCS 4.0.3 on the IP 7000.

 

The FAQ contains all needed information on how to upgrade the IP 7000.

 

Best Regards

 

Steffen Baier

 

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: SIP7000 with HDX6000 adding an extension to a conference?

Hello sptitze,

 

it is always useful posting the current software Version of either the HDX and the SSIP.

 

In addition, on the SSIP, is this a SIP call to an extension?

 

If yes, what is the SIP Server?

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Advisor

Re: SIP7000 with HDX6000 adding an extension to a conference?

 The SIP 7000 is registered to an Avaya Session Manager. It's SIP software version is 3.3.1.0933, the bootrom version is 4.3.0.0246. The HDX 6000  is 3.1.1.3.  The extensions I am adding to the conference are extensions on an Avaya Communication Manager (PBX) connected to the Sessiom mnage via SIP trunks.  

 

 If I disconnect the HDX 6000 from the SIP 7000, adding an extension to a conference works as expected. 

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: SIP7000 with HDX6000 adding an extension to a conference?

Hello sptitze,

 

Please ensure always to consult the release notes, in this case HDX => here <= Page 66 advises that you at least need UCS 4.0.3 on the IP 7000.

 

The FAQ contains all needed information on how to upgrade the IP 7000.

 

Best Regards

 

Steffen Baier

 

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
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Occasional Advisor

Re: SIP7000 with HDX6000 adding an extension to a conference?

That did it! Thanks Steffan, I'm embarrased, I thought I had the latest software.

Message 5 of 5